Technology - Virtual Roundtable

Disrupt your thinking: Customer service operations have changed forever

5th June 2020 | 1:00pm BST
How can brands transform customer service operations in the wake of the disruption?

Join a select group of senior thought leaders on this roundtable discussion as we dedicate 90 minutes to answering one of the most valuable questions in business today…

Brands worldwide are facing unprecedented challenges. Their focus during the early stages of the crisis disruption was adjusting to new operating models in order to achieve business continuity. Contact centres are closed, and operations have shifted to remote working models. Now, retail operations are reimagined to enable contactless shopping and digital operations are being enhanced. Businesses are also shifting to digital conversations in order to stay connected to consumers.

It’s now a critical time to re-evaluate your customer service strategy. Digital transformation is now essential to ensure business continuity in the medium and longer term. As the weeks go by, consumers and advisors are expected to adopt messaging as their preferred means of communication, a new normal that needs to be planned for. But what is the long-term strategy to operationalise this shift? How do brands plan and prepare for what their businesses will look like?

Join LivePerson and several senior thought leaders to explore how the world’s most innovative brands are scaling their messaging, AI and automation capabilities to support their customers across the entire lifecycle. We’ll also discuss how brands can stand up operational excellence as part of their conversational strategy for every aspect of their digital interactions.

Discussion Topics

How are brands continuing customer service operations in the face of disruption?
How have your vendor relationships helped you during the early stages of the crisis?
How are you building a conversational strategy for the medium and long-term?
What happens if we never go back to agents in the contact centre?

Your Host

Thought Leader
Alan Ranger VP Global Market Development, LivePerson
Alan Ranger serves as VP Global Market Development at LivePerson, the conversational AI leader whose mission… Find out more
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About LivePerson

LivePerson makes life easier by transforming how people communicate with brands. Over 18,000 businesses, including leading brands like HSBC, Orange, GM Financial and the Home Depot, use LivePerson's leading conversational commerce solutions to orchestrate humans and AI, at scale, and… Find out more
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