Technology - Virtual Roundtable

Disrupt your thinking: The future of FS&I is conversational

24th July 2020 | 1:00pm - 2:30pm BST
How can Financial Services & Insurance providers transform customer service operations in the new normal with AI-powered messaging?

Join a select group of senior FS&I leaders on this roundtable discussion, as we dedicate 90 minutes to explore one of the most valuable questions today.

FS&I providers worldwide are facing unprecedented challenges. Their focus during the early stages of the disruption was adjusting to new operating models in order to achieve business continuity – contact centres have closed and care operations have shifted to remote working models, customer experience is being reimagined, and digital operations are being enhanced in order to stay connected to consumers.

It’s now a critical time to re-evaluate your customer service strategy in the medium and long term. Digital transformation, once considered disruptive and high risk, is now essential. As the weeks go by, consumers and advisors are expected to adopt messaging as their preferred means of communication, a new normal that needs to be planned for. But what is the long term strategy to operationalise this shift? How do brands plan and prepare for what their businesses will look like?

Join LivePerson and several senior FS&I leaders to explore how the world’s leading providers are scaling their messaging, AI and automation capabilities to support their customers across the entire lifecycle. We’ll also discuss how brands can stand up operational excellence as part of their conversational strategy, for every aspect of their digital interactions.

Discussion Topics

How has the disruption impacted customer service operations in FS&I?
How are brands continuing customer service operations in the face of disruption?
The value of messaging and AI has never been more clearly evidenced. How are you building a Conversational strategy for the medium and long term?
What happens if we never go back to agents in the contact centre?

Your Host

Thought Leader
Alan Ranger VP Global Market Development, LivePerson
Alan Ranger serves as VP Global Market Development at LivePerson, the conversational AI leader whose mission… Find out more
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About LivePerson

LivePerson makes life easier by transforming how people communicate with brands. Over 18,000 businesses, including leading brands like HSBC, Orange, GM Financial and the Home Depot, use LivePerson's leading conversational commerce solutions to orchestrate humans and AI, at scale, and… Find out more
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