Technology - Virtual Roundtable

Digitally together: navigating the landscape for today and tomorrow

12th June 2020 | 10:00am BST
How can businesses thrive in a world where customers now live digitally?

Businesses of all sizes are facing challenges with adjusting to a ‘new normal.’ While physical stores remain closed and people are following social distancing rules – companies need to quickly embrace the new digital world.

That’s why many enterprises are leveraging predictive analytics, AI and machine-learning to improve customer insights. By gaining these critical insights, companies can make quick business decisions, gain the ability to see the complete customer journey and provide consumers with the right product at the right time.

As the demographics and behavior of customers change in these uncertain times, how can you gain these valuable insights while maintaining their privacy?

What are ways to build customer trust and reduce churn? How can you increase conversions?

Join Glassbox and a select group of industry thought leaders to discuss how to transform in the current climate and navigate the landscape of today and tomorrow in the new digital world…

Discussion Topics

What digital trends are you embracing?
Are you leveraging predictive analytics to improve customer insights?
What is your omni-channel vision into the customer journey?

Your Host

Thought Leader
Duncan MacPherson GM, Americas, Glassbox
Duncan is a multi-skilled digital software leader with over 25 years' experience of winning new business… Find out more
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About Glassbox

Our mission is simple: we exist to help Enterprises prepare for the digital unknown. And we do that via the first analytics platform to automatically record, index and analyse 100% of digital interactions. No other provider delivers out breadth of… Find out more
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