A Meet the Boss roundtable brought to you by Hyperscience

Customers today expect personalized experiences and innovative products and services, and they expect them fast. What was once considered exceptional service has become the expected service, and no industry can afford to ignore it.

The key to a seamless customer experience is rooted in how you process customer data and what you do with it once it enters your systems of record. For example, the average mortgage packet includes 800 pages of customer information. However, it’s impossible to render a decision on a mortgage application without being able to read and understand those documents and act on various data points.

With vast data volumes and varying formats, many banks, financial services and insurance organisations have heavily relied on manual approaches and legacy technology to lift and unlock critical information for downstream decision-making. In fact, we know the mortgage loans industry alone generates over six billion new pages of paper each year.

This, combined with the fact customers are expecting real-time, streamlined processes presents a challenge in traditionally paper-based industries.

So, how can the automation of manual document processing drive your operations into the future? How can you avoid ‘tagging on’ technology to inefficient systems and further binding yourself to legacy technology? How can you gain significant ROI on automation initiatives over time?

Join Hyperscience and a select group of financial services experts to discuss how to improve to speed and accuracy of customer data processing, reduce operational costs and leverage AI and ML technologies to future proof your organization.