Retail - Virtual Roundtable

Omnichannel Retail in the Post-Covid Era

4th February 2022 | 3:30pm - 5:00pm GMT | 10:30am - 12:00pm EST

How are you personalizing the retail omnichannel customer journey?

A Meet the Boss virtual roundtable in partnership with Tata Consultancy Services

As consumers return to stores and online shopping continues unabated, today’s connected consumers expect to find any product they want at a competitive price, with flexible and fast fulfillment. They also seek unified, highly personalized, and contextual experiences. And hyper-personalization is becoming a strategic imperative for retailers to attract, keep, and expand their retail customer base.

So, how can retailers tailor experiences in the moment, and across the omnichannel journey to drive maximum relevance and conversion potential?

Join TCS and a group of like-minded industry professionals to discuss how to surface timely recommendations and offers when they matter most.

Discussion Topics

What are the key changes in consumer behaviour and how are you reacting to them?

How can you digitize the entire customer journey?

How can technology enable retailers to deliver hyper-personalized experiences without seeming overzealous?

Your Hosts

Thought Leader

Mohammad Imran Kamdar Global Head – Retail Personalization & Customer Experience,

Imran heads TCS Optunique™, an AI powered enterprise personalization solution and has been at the helm… Find out more

Previous Attendees

Fernando Machado

CMO,
Activision Blizzard

Jennifer Christie

CHRO,
Twitter

Naveed Tariq

Vice President, Corporate Strategy & Group Innovation Operations,
E.ON

John Pillar

CTO,
NatWest

Line De Decker

Chief Transformation Officer,
GSK

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