Leadership - Virtual Roundtable

Maintaining business continuity and preparing for the future

19th August 2020 | 1:00pm - 2:30pm EST
Suddenly, equipment suppliers were unable to get technicians to customer sites, and with an aging field force managing new health risks, how can companies leverage technology to be more agile and resilient?

The current crisis has disrupted equipment suppliers and their customers on multiple levels. Service teams are faced with limits to travel, customer production disruptions and parts supply issues, all creating new difficulties in providing service and support. Technical organizations are also challenged with trying to take on urgent projects and communicate their results–all while working remotely.

This creates a balancing act for leaders of equipment suppliers between rapidly responding to short term challenges and long-term planning. While suppliers are gearing up for future recovery and building resilience into business operations – they are also faced with urgent, disruptive needs for rapid changes in types of customer support, and new realities around worker safety. So, how do you navigate through these obstacles and set yourself up to thrive in the future?

Join PTC and a select group of industry thought leaders to discuss how to reduce operational costs, boost manufacturing productivity and how business leaders can leverage technology now more than ever, to be more agile and resilient going forward.


Discussion Topics

What issues has your company had in delivering support in the current environment?
How much of your customer base is accepting connectivity?
What objections are you hearing?
Are your company's expectations for service being a profit center or cost center changing?
New field service execution models that ensure you can deliver value every time.

Your Host

Thought Leader
Justin Hester Digital Transformation Sr. Director, PTC
Justin Hester, PTC’s Digital Transformation Sr. Director, leads a team specializing in advising companies’ executives, helping… Find out more
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About PTC

PTC enables global manufacturers to realize double-digit impact with software that accelerates product and service innovation, improves operational efficiency, and increases workforce productivity. In combination with an extensive partner network, PTC provides customers flexibility in how its technology can be… Find out more
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How Roundtables Work

A Meet the Boss Digital Roundtable is an independently moderated, thought-leading conversation about hot business-related topics. Conducted using bespoke video conferencing technology, each Roundtable gives execs the opportunity to connect with a select group of like-minded leaders without the need… Find out more
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