A Meet the Boss roundtable brought to you by LivePerson
The last 18 months have been a whirlwind of digital transformation, acceleration, and innovation. By 2022 the global spend on CX technology is estimated to reach $641 billion, according to figures from the IDC. Businesses across all sectors have taken steps towards connecting with consumers through the use of messaging and automation. And it’s clear why.
As experience loyalty replaces brand loyalty, meeting your customers in the moments that matter is more vital than ever. Transactions must become conversations. Those conversations must extend over the whole course of the customer lifecycle, to provide a seamless and personalised experience.
Getting started with this type of transformation is easy, but growing into a full-blown, future-proof programme takes time, investment, and expertise. That’s where the experts come in— to help you explore how to design conversations, understand the majority of conversation intents through the use of NLU, train agents (and bots), personalise and of course, scale.
Join LivePerson and a select group of your industry peers for this virtual roundtable from Meet The Boss, as we to discuss the top priorities to get CX and Automation right in 2022.