Digital - Virtual Roundtable

Let’s talk 2022: The top priorities to get CX and automation right

14th January 2022 | 1:30pm - 3:00pm GMT
How can we leverage the latest technology to deliver outstanding customer experiences?

A Meet the Boss roundtable brought to you by LivePerson

The last 18 months have been a whirlwind of digital transformation, acceleration, and innovation. By 2022 the global spend on CX technology is estimated to reach $641 billion, according to figures from the IDC. Businesses across all sectors have taken steps towards connecting with consumers through the use of messaging and automation. And it’s clear why.

As experience loyalty replaces brand loyalty, meeting your customers in the moments that matter is more vital than ever. Transactions must become conversations. Those conversations must extend over the whole course of the customer lifecycle, to provide a seamless and personalised experience.

Getting started with this type of transformation is easy, but growing into a full-blown, future-proof programme takes time, investment, and expertise. That’s where the experts come in— to help you explore how to design conversations, understand the majority of conversation intents through the use of NLU, train agents (and bots), personalise and of course, scale.

Join LivePerson and a select group of your industry peers for this virtual roundtable from Meet The Boss, as we to discuss the top priorities to get CX and Automation right in 2022.

Discussion Topics

Are you exploring conversational design?
How can we train our teams to work alongside the latest technology, to deliver outstanding service at scale?
How can we ensure outstanding service across the customer lifecycle?
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Previous Attendees

Fernando Machado
CMO,
Activision Blizzard
Jennifer Christie
CHRO,
Twitter
Naveed Tariq
Vice President, Corporate Strategy & Group Innovation Operations,
E.ON
John Pillar
CTO,
NatWest
Line De Decker
Chief Transformation Officer,
GSK

About LivePerson

LivePerson makes life easier for people and brands everywhere through trusted conversational AI. Our 18,000 customers, including leading brands like HSBC, Orange, GM Financial, and The Home Depot, use our conversational solutions to orchestrate humans and AI, at scale, and… Find out more
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A Meet the Boss Digital Roundtable is an independently moderated, thought-leading conversation about hot business-related topics. Conducted using bespoke video conferencing technology, each Roundtable gives execs the opportunity to connect with a select group of like-minded leaders without the need… Find out more
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