A Meet the Boss roundtable brought to you by Talkdesk

Customer expectations have changed. As the pandemic accelerated digital transformation, customers had more choice and control over their interactions with brands. Users have come to expect seamless, personalized interactions across multiple devices at a time that suits them. Legacy systems just can’t keep pace.

And the stakes are high. Industry research from Talkdesk suggests that for 68% of customers, a single poor customer service experience would negatively impact brand loyalty. Digital transformation of the contact center is now the top priority for 72% of customer service professionals.

Harnessing the power of AI offers the chance to accelerate digital transformation through automation and personalized engagements that build trust and loyalty across all touchpoints of the customer journey, providing unrivalled customer experience fueled by data driven insights.

Join Talkdesk and a select group of senior thought-leading peers to share experience and best practice in understanding and meeting the ever-changing expectations of clients, what technologies and strategies are needed in transforming the customer experience journey and boosting customer satisfaction.