Investment in digital transformation to improve customer experience has become the new norm. Now organizations are also beginning to recognize that employees are customers too – and are some of the most demanding when it comes to technology use.
Research from Salesforce shows 84% of IT leaders believe employee experience technology is vital. However, 46% of employees remain largely dissatisfied with what’s on offer (Gartner, 2019).
They want to navigate their work systems in a manner that is native, intuitive and mirrors the way they run their personal lives.
We know organizations are suffering from systems disconnect: legacy software and siloed applications are holding them back from empowering and engaging the workforce.
But whose responsibility is it to make a seamless experience – one that is fit for the modern employee – a reality?
Join Workgrid and a select group of HR, IT and Communication thought leaders for an intimate, interactive, peer-to-peer conversation focused on how to successfully transform digital employee experience, exploring the benefits of cross-disciplinary teams and using AI and user journey mapping to improve productivity.