Decentralized Finance is booming, but for many institutions growing popularity is accompanied by growing pains. Many brands are experiencing a significant customer inquiry backlog due to the lack of a responsive, customer service infrastructure. In this highly competitive market, this is putting even the most appeal DeFi institutions at risk for customer churn and abandonment.

As digital first businesses leading DeFi institutions are turning to technology to service the expectations of younger, tech-savvy consumers — expanding their ability to help at any time with complex financial instruments, transactions, and account issues, all in the messaging channels consumers use to talk to family and friends. We will discuss enabling decentralized finance brands to build scalable customer experience journeys that deliver a conversational, relationship building digital experience throughout the customer lifecycle to better position their brand for customer retention and increased sales.

Join together with a select group of DeFi thought leaders and AI experts LivePerson to explore the role Customer experience can play in ensuring the industry is build to handle the complex needs of the modern consumer, while anticipating customer needs and the growth and scale of tomorrow.