A Meet the Boss roundtable brought to you by Emmersion
The worldwide pandemic has rocked customer behaviors and expectations. They now anticipate a much more seamless experience, enabled by customer success teams that speak their own language, in a landscape where our customers are less defined by geographical barriers.
As a result, the face of HR, employee retention and engagement must also change. Due to the accelerated digital transformation for many organizations globally, the spotlight is now on leaders to make sure they hire candidates that support improving contact center operations, with the end customer in mind.
So how can we enhance the people side of digital transformation, through recruitment, training and retaining, whilst achieving business objectives in customer success metrics?
Join Emmersion as we explore actionable insights into how AI can support the growth of your people, and therefore the experience of your customers, through employee hiring, engagement and retention. Share your own experiences and discuss best practice with industry peers in this Meet The Boss roundtable.
Thought Leader With experience living and working in several countries around the world, Brigham has an extensive background… Find out more
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