HR - Virtual Roundtable
AI and People: Employee hiring, engagement and retention, in a multi-lingual world
16th July 2021 | 10:00am - 11:30am CT
How should we be hiring effective bilingual employees for our contact centers?
A Meet the Boss roundtable brought to you by Emmersion
The worldwide pandemic has rocked customer behaviors and expectations. They now anticipate a much more seamless experience, enabled by customer success teams that speak their own language, in a landscape where our customers are less defined by geographical barriers.
As a result, the face of HR, employee retention and engagement must also change. Due to the accelerated digital transformation for many organizations globally, the spotlight is now on leaders to make sure they hire candidates that support improving contact center operations, with the end customer in mind.
So how can we enhance the people side of digital transformation, through recruitment, training and retaining, whilst achieving business objectives in customer success metrics?
Join Emmersion as we explore actionable insights into how AI can support the growth of your people, and therefore the experience of your customers, through employee hiring, engagement and retention. Share your own experiences and discuss best practice with industry peers in this Meet The Boss roundtable.
Discussion Topics
How are you hiring bilingual employees?
What is the best way to improve customer success metrics with stronger language abilities?
How can we execute a digital transformation within people processes?
Your Host
Thought Leader
With experience living and working in several countries around the world, Brigham has an extensive background… Find out more
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Previous Attendees
Fernando Machado
CMO,
Activision Blizzard
Activision Blizzard
Jennifer Christie
CHRO,
Twitter
Naveed Tariq
Vice President, Corporate Strategy & Group Innovation Operations,
E.ON
E.ON
John Pillar
CTO,
NatWest
NatWest
Line De Decker
Chief Transformation Officer,
GSK
GSK
About Emmersion
Emmersion has developed a fully-automated and adaptive language assessment engine that provides accurate and immediate reports in nine major languages. Supported by unique and proprietary AI, these tools help global organizations more quickly, accurately, and affordably hire qualified talent, reduce… Find out more
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