A Meet the Boss roundtable brought to you by LIVEPERSON
The biggest travel trend of 2022, according to CNBC, is: Go Big, Spend Big, and pent-up travelers are ready to make that trend a reality. While this is good news for travel brands, growing consumer confidence and demand for travel means the stakes are even higher.
Travel brands must act now to adapt to the current climate and seize this opportunity to innovate the customer experience. Enter: Conversational AI and messaging. According to Liveperson, 70% of people choose to message when given the option. So, are you giving your customers the support they need, on the channel of their choice, in those moments that matter?
AI-powered messaging gives travel brands the opportunity to guide the customer across their entire journey while understanding their intent. It can also help brands overcome limitations of reduced staff capacity and unpredictable demand to seamlessly manage fluctuations in contact volume – like redeeming vouchers, to upgrades, special promotions, and more.
Join Liveperson and a select group of industry thought leaders to discuss how to increase customer engagement, reduce costs and explore why conversational is frictionless, forthcoming and the future.
We host over 1000 virtual events a year with 100,000’s executives globally – all focused on helping industry leaders and disruptors solve these three key challenges, ensuring relevant discussions that connect with outcomes.
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