Customer satisfaction has always been a priority for businesses, yet during the pandemic offering seamless customer experiences across digital platforms became paramount to maintaining loyalty and driving revenue.

Call centres have been challenged during this time, receiving a huge influx in incoming calls, facing resourcing challenges and supporting their workforces to operate from their homes.

The most forward thinking are delving into the opportunities of conversational AI to help relieve pressure, boost capacity and scale with agility, allowing human agents to concentrate on higher value tasks.

So, how can you digitise your call centre operations and for a post-pandemic world? How can you better support your staff through times of increased activity? And how can you prepare and scale operations to weather future disruption?

Join Amelia and a select group of industry experts to discuss how customer services have changed over the last year and reinventing the customer journey with AI.