Technology - webinar Roundtable

Why CX is now more important than ever to fuel business growth

16th November 2020 | 4:00pm - 5:00pm GMT | 1 hour

Let’s face it – your customers don’t see departments or internal org structures – everyone in your company represents the customer experience. Sales teams have to focus on CX besides their quota, service teams are shifting to sell, and marketing now owns the end to end journey. Brands that truly understand this and bring it into practice have proven to outperform others in their category. And right now with a growth stall across the world, businesses are being forced to innovate. Tune in to hear from Tiffany Bova, Global Growth Evangelist , Salesforce as we discuss the shift from cost to profit centres, why CX investments are being accelerated, and how to ultimately drive the next level of business growth.

Discussion Topics

What has become your organisations top priority this year?
Where do you feel like you are in your journey to provide the ideal customer experience?
What do you see as the biggest hurdle to overcome in achieving this?
What brand outside of your industry do you look to for inspiration/aspire to be like? Why?
What are your key measures/KPIs to track customer experience?

Your Host

Thought Leader
Tiffani Bova Global Growth Evangelist , Salesforce
Tiffani Bova is the chief growth evangelist at Salesforce and the author of the Wall Street… Find out more

Register to attend