Technology - Virtual Roundtable

We can’t plan what’s going to happen next. But we can be prepared for it. With flexible omnichannel order fulfillment

8th December 2020 | 9:00am - 10:30am AEDT
Omnichannel Order Fulfillment: fast, flexible, and future proof.

Stores being forced to close, problems in a warehouse, supply chain delays, issues with a delivery service, or rapidly evolving customer expectations: There are many things that can potentially wreak havoc on your ability to sell and generate revenue. And many of these things are also unpredictable.

But over the last few months, we have seen some retailers react incredibly flexibly and rapidly to some of these events, changing their order fulfillment models at the speed of now to continue serving customers.

A best of breed Order Management System underpins this flexibility. Let’s talk about

  • Turning on BOPIS & curbside pick-up & some best practices
  • Turning on and off Ship from Store in a matter of days, and adding stores based on current business needs
  • Turning your stores into dark stores and your store assistants into customer service advocates who effortlessly switch from serving customers in a store to fulfilling online orders as well as pick & packing orders for store collection
  • Having a complete view of your inventory across all your locations and brands to ensure you never over-promise or undersell

Join Fluent Commerce, and a select group of your industry peers as we discuss how to enhance the customer experience while increasing your store profit and delighting your customers with faster delivery.

Discussion Topics

How are you making omnichannel order fulfillment profitable, flexible, scalable and fast?
How are you managing stock inventory accuracy with visibility across all locations?
How are your fulfillment strategies living up to the experience your consumer demands?

About Fluent Commerce

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