Technology - Virtual Roundtable

Unleash the power of one-to-one customer engagement. Increase revenue, reduce churn.

30th November 2020 | 1:00pm - 2:30pm GMT
There are now more digital customer demands than ever before. How do you keep up?

As new channels emerge and customer expectations grow, it can be difficult to keep pace. Your organization needs to adapt more quickly and adopt more advanced processes and technology. How do you personalise every interaction and deliver it in real-time across inbound, outbound, owned, and paid channels?

According to Pega, Commonwealth Bank of Australia realize they are in an ongoing conversation with their customers and this bank wants to make every conversation feel personal across their 18 channels and for 10 million customers. That’s why CBA turned to an AI-powered software solution to serve all of their clients, orchestrate conversations across channels while offering each for individual a next-best conversation within less than 200 milliseconds, helping to put the best thing in front of customers.

So how can you build an always-on brain, reading the billions of signals your customers generate and anticipate what they’ll need next?

Join Pega and a select group of industry thought leaders to explore how to rethink service in the digital era and transform your approach to achieve proactive service and deliver seamless experiences for your customers.

Discussion Topics

Do you have a consistent, centralized strategy for customer engagement? How does the customer experience change between channels?
How do you manage work and hand-offs between front and back office?
What is your experience with agile and design thinking?

About PEGA

Pega is the leader in cloud software for customer engagement and operational excellence. The world’s most recognized and successful brands rely on Pega’s AI-powered software to optimize every customer interaction on any channel while ensuring their brand promises are kept.… Find out more
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How Roundtables Work

A Meet the Boss Digital Roundtable is an independently moderated, thought-leading conversation about hot business-related topics. Conducted using bespoke video conferencing technology, each Roundtable gives execs the opportunity to connect with a select group of like-minded leaders without the need… Find out more
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