Technology - Virtual Roundtable

The Future of E-commerce Series: Personalisation of the Shopping Experience

24th November 2021 | 6:00am - 7:30am GMT |
5:00pm - 6:30pm AEDT | 2:00pm - 3:30pm SGT |
What does the future of shopping look like?

A Meet the Boss virtual roundtable in partnership with LivePerson

While some businesses started their e-commerce journeys years ago, others have had to jump in at an accelerated pace because of the pandemic. As the value of e-commerce has risen, so has the complexity of customer buying behaviour.

Businesses need to think about how to delight the customer in seconds, whilst delivering the convenience of online and physical stores at their discretion. Digitalisation is not just about driving customers online, but the digitalisation of the physical store, or space to augment the online e-commerce experience. This requires a CX strategy at the purchase level and when it comes to operations, supply chain, and delivery.

The key to success lies in being able to take a data-driven approach to provide personalised and secure customer transactions. Replicating the in-store experience and enhancing it with data, automation and convenience has never been easier.

Businesses will need to connect the dots between the data in their CRM, website, sales, and service systems for a complete picture of every customer to prioritise the technologies that will help them build a competitive edge.

Join LivePerson and a small group of your industry peers to discuss your challenges, ideas, and explore what the future of shopping will look like.

Discussion Topics

How are you adopting new technologies for ecommerce and physical storefronts?
How are you leveraging consumer data to scale and improving the customer experience?
How are you currently handling your biggest inbound contact drivers? Are you leveraging AI and digital channels like messaging?

Your Host

Thought Leader
Kevin Wordon Director of Strategy, APAC, LivePerson
Kevin has held several high-profile leadership roles in strategy, consulting, marketing, digital, IT and customer experience… Find out more
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Previous Attendees

Fernando Machado
CMO,
Activision Blizzard
Jennifer Christie
CHRO,
Twitter
Naveed Tariq
Vice President, Corporate Strategy & Group Innovation Operations,
E.ON
John Pillar
CTO,
NatWest
Line De Decker
Chief Transformation Officer,
GSK

About LivePerson

LivePerson makes life easier for people and brands everywhere through trusted conversational AI. Our 18,000 customers, including leading brands like HSBC, Orange, GM Financial, and The Home Depot, use our conversational solutions to orchestrate humans and AI, at scale, and… Find out more
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