Technology - webinar Roundtable

The future of decision making and customer experience

8th June 2020 | 3:00pm BST | 1 hour
In Partnership
How do we build a resilient response to the crisis and engage customers?

The current climate has created a ‘new normal’ for customer care and service leaders. Many have quickly adapted – shifting teams to work from home, changing communications with employees and customers, and are striving to remain innovative during this time of change. However, the future remains unclear which creates more concern. What is clear? We’re all in this together and focusing on what happens beyond the crisis is critical.

One company paving the way through change is, Salesforce. They believe now is the time to engage with customers by addressing their needs. Customer care executives also need to remain proactive in communications and audit content and messaging streams. But – these steps can be easier said then done. So, how do you learn from today to adapt and innovate for the future? How do you build a resilient response to the crisis? What steps need to be taken to accelerate decision making?

Join Salesforce and a group of industry experts for an engaging presentation and discussion that will explore how you can continue to drive digital innovation with new opportunities born from change.

Discussion Topics

How are you engaging customers in the current climate?
How do you build a resilient response to the crisis when the time is right?
How are you driving digital innovation with the new opportunities created from change?

Your Hosts

Thought Leader
Matt Watkinson Author, Keynote Speaker
Matt Watkinson is a writer, designer, consultant and expert on customer experience. Having worked with some… Find out more
Thought Leader
Vala Afshar Chief Digital Evangelist, Salesforce
Vala Afshar is an award-winning inventor, author, weekly podcaster and columnist, and sought after speaker in… Find out more

Register to attend