Technology - Live event

The conversational consumer journey

27th February 2020 | 6:00pm GMT | Rosewood, London
A Meet the Boss Live event in association with LivePerson

From product discovery to engagement, purchase, delivery, after-sales support, upsell, and renewal, every step of the consumer journey is now conversational.

Conversational AI empowers consumers to message their favourite brands, just as they do with friends and family. Consumers can now ask questions, make purchases, and get help in the messaging channels they use every day — including SMS, Facebook Messenger, Apple Business Chat, Google RCS and WhatsApp, to name just a few.

Your consumers are already using these channels every day. Are you?

Mastery of the form is a win-win-win, resulting in a better customer experience, better business outcomes, and happier agents. The question is, how?

Join LivePerson and a select group of customer experience, digital, sales and marketing industry experts and thought leaders, as we dedicate one unique and interactive evening to find out.

We’ll focus on the exciting developments in conversational AI and the trends you need to know to stay ahead of the curve. We’ll explore how the world’s leading and most innovative brands are using new messaging, AI and automation capabilities to transform the way they communicate with their consumers, at scale, across the entire consumer lifecycle.

Discussion Topics

EVERY STEP OF THE CUSTOMER JOURNEY IS NOW CONVERSATIONAL. How to stay in contact with your customers throughout the entire customer lifecycle with messaging: from marketing, to care, and upsell.
THE CONVERSATIONAL CUSTOMER JOURNEY STARTS FROM THE INTENT. How detecting and understanding customer intent powers pre-emptive, frictionless and personalised customer engagement, at scale, with AI and automation.
INTENT-BASED MESSAGING AND AUTOMATION ARE A WIN-WIN-WIN. How conversational AI drives a better customer experience, better business outcomes and happier agents.

Keynote Speaker

Alan Ranger VP Global Market Development, LivePerson
Alan Ranger serves as VP Global Market Development at LivePerson, the conversational commerce leader whose mission… Find out more

Event Agenda

  1. 6:00pm - 6:30pm
    Welcome Reception & Drinks
  2. 6:30pm - 6:40pm
    Introduction from Master of Ceremonies
  3. 6:40pm - 7:00pm
    Keynote speaker
  4. 7:00pm - 9:00pm
    Three-course dinner complemented with table discussion points
  5. 9:00pm - 9:30pm
    Wrap up from table champions and closing remarks from host
Rosewood, London
27th February 2020
6:00pm GMT

About LivePerson

LivePerson makes life easier by transforming how people communicate with brands. Over 18,000 businesses, including leading brands like HSBC, Orange, GM Financial and the Home Depot, use LivePerson's leading conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship – a conversational relationship – with their millions of consumers.
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