From product discovery to engagement, purchase, delivery, after-sales support, upsell, and renewal, every step of the consumer journey is now conversational.
Conversational AI empowers consumers to message their favourite brands, just as they do with friends and family. Consumers can now ask questions, make purchases, and get help in the messaging channels they use every day — including SMS, Facebook Messenger, Apple Business Chat, Google RCS and WhatsApp, to name just a few.
Your consumers are already using these channels every day. Are you?
Mastery of the form is a win-win-win, resulting in a better customer experience, better business outcomes, and happier agents. The question is, how?
Join LivePerson and a select group of customer experience, digital, sales and marketing industry experts and thought leaders, as we dedicate one unique and interactive evening to find out.
We’ll focus on the exciting developments in conversational AI and the trends you need to know to stay ahead of the curve. We’ll explore how the world’s leading and most innovative brands are using new messaging, AI and automation capabilities to transform the way they communicate with their consumers, at scale, across the entire consumer lifecycle.