Technology - Virtual Roundtable

Supercharging your customer experience

21st October 2020 | 2:00pm BST
Customers and organisations are demanding customer service define an organisation - how do you define this and execute at speed?

There’s no doubt that recent disruption has elevated the need for businesses to provide a meaningful customer experience (CX). Companies that were prepared, and able to optimize their programmes to meet the fluctuating demands of their customers through these challenging times, have won, while those whose innovation programmes have stalled are left lagging behind.

Over 80% of organizations expect to compete mainly based on CX this year (Gartner 2020). It is clear today’s customer expectations are driving business transformations. Organizations are moving towards modern hybrid, multi-cloud environments to keep apace, yet optimizing them to drive customer engagement, while navigating organizational silos and managing and deriving meaning from the influx of data, are very tangible challenges.

So, how can you deliver an optimal customer experience as well as a higher level of business efficiency? How can your cloud environment offer more flexibility and cost control? And how can you leverage AI and unstructured data sources to propel your CX into the future?

Join Verizon and a group of customer experience and operations thought leaders to discuss how to get closer to your customers, deliver an integrated, seamless strategy and offer personalized, real-time experiences.

Discussion Topics

What are the main challenges you’re experiencing in delivering a superior customer experience?
How is your current environment supporting the delivery of your customer experience management strategies?
What data sources and KPIs are you using to measure the success of your existing customer experience?

Your Hosts

Thought Leader
Craig Palmer Director CX business Europe, Verizon
Craig Palmer is Director of Verizon’s CX Business in Europe and brings more than 20 years… Find out more
Thought Leader
Mark Turi Managing Client Partner – Customer Experience Design Practice, Verizon
Helping Companies Deliver Exceptional Customer Experience Bridging the gap between customer expectations and quality of engagement… Find out more
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About Verizon

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