Technology - Virtual Roundtable

Strategic recovery for healthcare providers

Recapturing lost revenue and optimizing the patient experience

23rd July 2021 | 1:00pm - 2:30pm EST
How can hospitals and health systems navigate new challenges around deferred care, vaccination tracking and call center overload?

As vaccinations progress and individuals look to embrace pandemic recovery, a new series of challenges awaits healthcare providers.

As they reopen, businesses will seek assurance that they are effectively managing risk by confirming that employees and consumers are vaccinated. While this burden of proof will ultimately fall on the individuals themselves, the distributed nature of COVID-19 vaccine delivery and “vaccination cards” – along with privacy concerns – mean that healthcare providers will need an efficient and secure way of tracking vaccination data and disseminating it to patients.

Moreover, healthcare providers will need efficient ways to identify and re-engage those individuals who have deferred necessary healthcare during the pandemic. These demands will put more of a strain on hospital and health system call centers. So, how can you optimize revenue and the patient experience? How can you better address patient questions and concerns?

Join IBM Watson Health and a select group of healthcare executives to discuss your current challenges, what solutions can help you leverage the vast amount of data available today and how technology can help you successfully navigate pandemic recovery.

Discussion Topics

How has COVID-19 caused you to look more closely at your risk management opportunities?
What challenges have you identified related to managing, accessing, and operationalizing data?
How are you leveraging your data to better prepare your organization and your community for post-pandemic recovery? What analytics and tools are you using?
What are you doing to identify and/or engage patients who have deferred care due to the pandemic?
We’ve heard that hospitals and health systems have seen as much as a 10x increase in inbound call volumes due to the pandemic. How is your hospital managing this increase in calls, as well as new types of queries?
What other data-related concerns do you have as you’re preparing your organization to meet emerging needs? And what are you doing to address them?

Your Host

Thought Leader
Joe Longo Global Business Leader, IBM Watson Health
Joe Longo is the Global Business Leader for IBM Watson Health Provider. He was an early… Find out more
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About IBM Watson Health

IBM Watson Health is a data, analytics, and technology partner for the health industry. Supported by the innovation of IBM and intelligence of Watson, we are committed to helping build smarter health ecosystems. Through the combination of our deep industry… Find out more
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