Technology - Virtual Roundtable

Scaling to meet demand: building and retaining customer loyalty in a digital environment

14th June 2021 | 10:00am - 11:30am BST
What part does your technology play in gaining and retaining customer loyalty in digital commerce?

Today more than ever, consumers want interactions to be timely, seamless, and available across all channels. As a result, retailers are stepping up their engagement game and transforming into digital-first, consumer centric organizations.

True customer insight is achieved when you combine customer data, analytics, AI and automation capabilities to nurture customers through their journey with your brand. Yet, many organizations are challenged with the inability to make real-time data driven decisions based upon a clear understanding of how their customers are using and experiencing their products and services. How are you delivering a 360-degree view of your customer to your teams?

Join New Relic and a select group of your peers as we discuss scaling to meet demand, improving performance and maximizing revenue opportunities through your digital storefront.

Discussion Topics

How are you accelerating innovation to support changes in the way you deliver new products, services, and capabilities to the market?
How do you measure real customer experience, understand behavior, and make decisions aligned to customer needs?
How have you changed your architectures and processes to support the increased volumes and seasonal peaks that come with digital commerce?

Your Host

Thought Leader
Neil MacGowan Director of Digital Intelligence, EMEA, New Relic
Neil has 27 years’ experience covering line of business in Manufacturing, Wholesale Distribution and Logistics, IT… Find out more
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Fernando Machado
Activision Blizzard
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Naveed Tariq
Vice President, Corporate Strategy & Group Innovation Operations,
John Pillar
Line De Decker
Chief Transformation Officer,

About New Relic

The world’s best engineering teams rely on New Relic to visualize, analyze and troubleshoot their software. New Relic One is the most powerful cloud-based observability platform built to help companies create more perfect software. Learn why customers trust New Relic… Find out more
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How Roundtables Work

A Meet the Boss Digital Roundtable is an independently moderated, thought-leading conversation about hot business-related topics. Conducted using bespoke video conferencing technology, each Roundtable gives execs the opportunity to connect with a select group of like-minded leaders without the need… Find out more
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