Customer behaviors and habits are rapidly changing in the wake of the pandemic. Physical limitations on mobility and face-to-face human interaction have pushed customers to find digital channels. But how will these impact behaviors and needs in a post-pandemic world?
This session will gather banking leaders and experts to explore the challenges banks and other financial institutions are facing with transforming and securing the customer experience during and after COVID-19.
Join OneSpan and a select group of industry thought leaders as we discuss how to navigate the day-to-day onslaught of new realities and plan for the “new norm” as it relates to onboarding, servicing, and retaining banking customers.