Technology - Virtual Roundtable

Redefining customer experience in financial services

24th September 2020 | 11:00am BST
How can you create a unified customer experience?

The speed of innovation and transformation has truly accelerated over the past few months. It is forcing businesses to rethink how they deliver customer service in an ever-changing world. For many financial service organizations, this can mean a complete reorientation around new channels, products, and services. Digital connects the bank to the customer. But how can you embrace the shift to digital and a new omnichannel environment?

 

With a responsibility to society – the industry is being asked to go above and beyond for customers, reiterating the importance of a seamless, personalized, and efficient customer experience. However, as the pandemic continues to disrupt the financial services industry, businesses need to figure out how to stabilize and prepare for the new normal. They also need to support and empower remote employees and lead with empathy, authenticity, and agility. But how?

Join Salesforce and a select group of leaders within financial services to discuss how to adapt to the myriad of changes in customer behaviors and priorities, prepare for the contact center of the future, and go beyond expectations.

Discussion Topics

How are banks financial services companies reorienting their organizations around customer experience, channels, and products?
How is the pandemic driving the future of customer experience?
How are you embracing the shift to digital and a new omnichannel environment?
How has this impacted your pace of innovation internally, the importance of technology to do this?

Your Host

Thought Leader
Sean Catlin Head of Innovation & Strategy - RVP - Financial Services, Salesforce

About Salesforce

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