Join a select group of senior thought leaders on this roundtable discussion as we dedicate 90 minutes to answering one of the most valuable questions in business today…
The demand for exceptional customer service has reached unprecedented levels and experience really is the new battleground for business.
That said, the current climate presents a new series of obstacles, making it more difficult for businesses to maintain their standards, provide resilient services and exceed expectations.
While COVID-19 has quickly identified any holes in existing customer service strategies, so too has it propelled businesses forward to adapt.
So, what are the lessons we have learnt over the past few months about how to consistently offer excellent customer service through times of uncertainty? How can you ensure you are increasing customer satisfaction and case resolution during these challenging times? And what role does technology have in maximising speed of service, customer satisfaction and cost management?
We invite you to join together with industry experts ServiceNow and a group of customer service thought leaders to explore how to deliver exceptional customers experiences during this global crisis.