Technology - Virtual Roundtable

Ramp up customer service fast when the unexpected happens

20th May 2020 | 10:30am IST
How can you creating exceptional customer experiences while the world is working from home?

Join a select group of senior thought leaders on this roundtable discussion as we dedicate 90 minutes to answering one of the most valuable questions in business today…

The demand for exceptional customer service has reached unprecedented levels and experience really is the new battleground for business.

That said, the current climate presents a new series of obstacles, making it more difficult for businesses to maintain their standards, provide resilient services and exceed expectations.

While COVID-19 has quickly identified any holes in existing customer service strategies, so too has it propelled businesses forward to adapt.

So, what are the lessons we have learnt over the past few months about how to consistently offer excellent customer service through times of uncertainty? How can you ensure you are increasing customer satisfaction and case resolution during these challenging times? And what role does technology have in maximising speed of service, customer satisfaction and cost management?

We invite you to join together with industry experts ServiceNow and a group of customer service thought leaders to explore how to deliver exceptional customers experiences during this global crisis.

Discussion Topics

What are the lessons we have learnt over the past few months about the importance of customer service management and how to go about it?
How have recent events changed how you are approaching this issue, what are you planning to differently that you weren’t before?
How can we better use technology to support our business to drive better customer experiences more efficiently and at scale, can automation and AI play a key role?

Your Hosts

Thought Leader
Pankaj Bajaj Product Line Sales Manager – CSM for India, ServiceNow
• 24 years of sales experience • Strong inclination towards building new revenue streams with sustainable… Find out more
Thought Leader
Kushagra Goswami Sr. Advisory Solution Consultant for India, ServiceNow
• Decade of international experience in South East Asia, India subcontinent & ANZ driving business through… Find out more

About ServiceNow

ServiceNow (NYSE: NOW) is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. Find out more
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