In just the matter of months, digital adoption has leaped forward 10 years causing leading global brands to innovate like never before, to meet the sharp shift in consumer demand.
When disruption struck, retailers globally acted quickly to transform their business. Take bridal store chain David’s Bridal who transitioned their traditionally brick-and-mortar operations to 100% e-commerce in a matter of days by managing sales and service via conversational AI and messaging.
The retailer was able to connect 1:1 with their consumers despite massive volume, keep store associates employed by leveraging their expertise as messaging agents, rely on data to make better decisions, and increase digital sales by 700% through messaging. That’s one of the thousands of brands who stayed afloat by prioritizing Conversational AI and messaging to service their consumers at scale while keeping their employees safe.
How can these tools help you integrate personalized, digital touchpoints at every step of the customer journey?
Join LivePerson and a select group of industry leaders to explore how Conversational Commerce can unlock untapped revenue potential, increase customer loyalty, and separate the leaders of the industry from the pack.