Digital - Virtual Roundtable

Leading with conversational commerce in a digital-first world

28th July 2021 | 4:00pm - 5:30pm AEST | 2:00pm - 3:30pm PST
How can you improve personalization at scale and deliver a seamless customer experience?

When disruption struck, retailers globally acted quickly to transform their business. Take bridal store chain David's Bridal who transitioned their traditionally brick-and-mortar operations to 100% e-commerce in a matter of days by managing sales and service via conversational AI and messaging.

In just the matter of months, digital adoption has leaped forward 10 years causing leading global brands to innovate like never before, to meet the sharp shift in consumer demand.

When disruption struck, retailers globally acted quickly to transform their business. Take bridal store chain David’s Bridal who transitioned their traditionally brick-and-mortar operations to 100% e-commerce in a matter of days by managing sales and service via conversational AI and messaging.

The retailer was able to connect 1:1 with their consumers despite massive volume, keep store associates employed by leveraging their expertise as messaging agents, rely on data to make better decisions, and increase digital sales by 700% through messaging. That’s one of the thousands of brands who stayed afloat by prioritizing Conversational AI and messaging to service their consumers at scale while keeping their employees safe.

How can these tools help you integrate personalized, digital touchpoints at every step of the customer journey?

Join LivePerson and a select group of industry leaders to explore how Conversational Commerce can unlock untapped revenue potential, increase customer loyalty, and separate the leaders of the industry from the pack.

Discussion Topics

How are you finding new ways to drive revenue in your digital channels?
What initiatives are you prioritizing to provide better digital experiences given the rapid shift in consumer preferences?
How are you currently handling your biggest inbound contact drivers?
Are you leveraging AI and digital channels like messaging to support the new normal?

Your Host

Thought Leader
Ben Hancock Client Partner, LivePerson
Ben has worked across Retail and Telco, focussing on innovative solutions such as video analytics, machine… Find out more

Previous Attendees

Fernando Machado
CMO,
Activision Blizzard
Jennifer Christie
CHRO,
Twitter
Naveed Tariq
Vice President, Corporate Strategy & Group Innovation Operations,
E.ON
John Pillar
CTO,
NatWest
Line De Decker
Chief Transformation Officer,
GSK

About LivePerson

LivePerson makes life easier for people and brands everywhere through trusted conversational AI. Our 18,000 customers, including leading brands like HSBC, Orange, GM Financial, and The Home Depot, use our conversational solutions to orchestrate humans and AI, at scale, and… Find out more
Find out more

How Roundtables Work

A Meet the Boss Digital Roundtable is an independently moderated, thought-leading conversation about hot business-related topics. Conducted using bespoke video conferencing technology, each Roundtable gives execs the opportunity to connect with a select group of like-minded leaders without the need… Find out more
Find out more

15+ Years of expertise

We host over 1000 virtual events a year with 100,000’s executives globally – all focused on helping industry leaders and disruptors solve these three key challenges, ensuring relevant discussions that connect with outcomes.

SAP
Chase
Shell
Volkswagen
Microsoft
Dell
Indeed
HSBC
Amazon
Walmart
Google
Unilever

How we help

Delivering against your objectives

Gain

Gain insight and best practice. Learn from proven peer-to-peer examples

Accelerate

Accelerate your understanding and adoption of new and emerging technologies that make the difference

Achieve

Achieve priority business outcomes more effectively and efficiently - Win in the boardroom

Frequently Asked Questions

Why Meet the Boss?

Meet

Access to industry leading like-minded executives tackling similar initiatives

Discover

Collaborate and network to gain expertise and experience on how to best act and succeed

Accelerate

In-depth face time with the world's leading tech companies pushing the boundaries to solve your challenges

Register to attend