A Meet the Boss virtual roundtable in partnership with ActionIQ
Centering business strategy around Customer Experience isn’t just about innovation. Research from Deloitte finds customer-centric organisations are 60% more profitable than those that do not focus on the customer.
Customer Experience needs a sustained, consistent focus across the enterprise. It can no longer be built around what happens at specific points in the customer’s journey. Leading companies recognise that to “walk the CX walk” over the long haul, where change is the only constant, they need more than a marketing-led approach, more than unified customer data, even more than a seemingly complete tech stack.
Join thought leaders from ActionIQ, along with a select group of your peers, as we discuss strategies and models designed to deliver great CX, and help your organisation evolve at the ‘speed of the customer,’ both today, and in the future.