Technology - Virtual Roundtable

How to navigate digital disruption in retail

16th November 2020 | 10:30am - 12:00pm GMT
Do you prioritise getting the payments process right for shoppers?

Retailers continue to navigate the digital disruption; however, the ongoing pandemic does not make things any easier. Exchanging cash for goods is happening less and less as shoppers are turning more to online shopping. In fact, Worldpay’s recent Retail Global Payments Report forecasts cash to account for only a fifth of all POS purchases and less than 5% of online retail purchases by 2023. The study also finds that digital/ mobile wallets will account for 57% of all global online retail spending in less than 3 years.

Lockdown has now encouraged consumers to interact with retailers and their communities through social media. Some retailers have been able to convert what was seen more as a marketing tool initially, into a sales channel. The payment process may be the key piece to make this conversion happen, and retailers who are ready can help shoppers to avoid the clunky payment redirects that increase dropouts when the payment process is not seamless.

How are payment models and trends changing the way people shop? How has COVID impacted your eCommerce revenues? How can you remain relevant despite the several disruptions?

Join Worldpay and a select group of your industry peers as we discuss your challenges and how to pivot and adapt to address the unforeseen future.


Retail Global Payments Report

Discussion Topics

What are the biggest payment challenges you face and how much do they impact revenue?
What has been the impact of COVID on your eCommerce revenues and how have you pivoted and adapted to address this unforeseen pressure?
How do alternative payment methods feature in your global strategies?

Your Host

Thought Leader
Pete Wickes General Manager EMEA, Worldpay from FIS
Pete is currently the GM for the EMEA region at FIS Worldpay. In this role Pete… Find out more
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About Worldpay from FIS

FIS is a leading provider of technology solutions for merchants, banks and capital markets firms globally. Our more than 55,000 people are dedicated to advancing the way the world pays, banks and invests by applying our scale, deep expertise and… Find out more
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