Customer Engagement is ever so critical these days. The first wave of messaging that came out from many service providers was a unified single COVID-19 related message to all customers. The next wave, already formulating, consists of personalized engagement – richer with options per changing service offers, payment options and other customer retention impacting messages and calls to action. If personalization was important pre-crisis, customer appreciation thereof would be even greater now, same goes to precision of messaging. How can we do better than just sending out segmented campaigns?
Join Roojoom and a select group of industry thought leaders as we discuss personalized engagement with your customers.
Thought Leader Aviv is a CX savvy technology expert and visionaire. In his 25 years of incubating innovative… Find out more