IT - Virtual Roundtable

How can AI and the cloud unlock the potential of deeper customer relationships and boost customer satisfaction?

18th January 2022 | 11:30am - 1:00pm EST
Cloud Connections: transform the customer experience journey with cloud contact centers

A Meet the Boss roundtable brought to you by Talkdesk

Customer expectations have changed. As the pandemic accelerated digital transformation, customers had more choice and control over their interactions with brands. Users have come to expect seamless, personalized interactions across multiple devices, at a time that suits them. Legacy systems just can’t keep pace.

And the stakes are high. Industry research from Talkdesk suggests that for 68% of customers, a single poor customer service experience would negatively impact brand loyalty. Little surprise then, that digitalization of the contact center is now the top priority for 72% of customer service professionals.

When done right, digital transformation takes customer experience to a whole new level and shifts the contact center from “cost center” to “profit center.” Harnessing the power of AI is allowing leading companies to build personalized engagements that build trust and loyalty across all touchpoints of the customer journey, while connecting the dots between internal systems to prevent customer service issues before they cost you time, money, or reputation.

Join Talkdesk and a select group of senior thought-leading peers to discuss the ever-changing expectations of clients, best practices for understanding and meeting those expectations, and the tools and strategies you need to transform the customer experience journey and boost customer satisfaction.

Discussion Topics

How are you keeping pace with customer expectations?
What role does AI in the cloud play in your customer interactions?
How are you putting digital transformation at the heart of the customer experience journey?
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Previous Attendees

Fernando Machado
CMO,
Activision Blizzard
Jennifer Christie
CHRO,
Twitter
Naveed Tariq
Vice President, Corporate Strategy & Group Innovation Operations,
E.ON
John Pillar
CTO,
NatWest
Line De Decker
Chief Transformation Officer,
GSK

About Talkdesk

Talkdesk® is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses… Find out more
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