The COVID-19 pandemic is having a significant effect on banks forcing organisations to rapidly adapt their approach to front and back office operations in order to continue to serve customers and gain new business. During this unprecedented time of change, technology adoption and automated processes has played a central role, enabling banks to continue to deliver uninterrupted services to their customers
Banks have shown they can surmount greater obstacles, act faster, and be more innovative than was widely perceived prior to the pandemic. Banks are strengthening their capabilities to support their customers’ activities using intelligent automation and responding at speed to a diverse range of customer demands. Many of the digital changes made in 2020 seem likely to become permanent improvements for employees and customers alike.
In what ways has your enterprise adapted to a mainly digital environment?
How are you leveraging emerging technologies to make sales and service clients?
How are you using hyper-automation technologies; AI, blockchain, cloud, and low code automation as opportunities to sustain growth and optimize new opportunities?
Join Appian and a select group of your industry peers as we discuss how the banking industry is reimagining low-code and hyper automation technologies to transform front and back office operations in a highly competitive market.