Retail - Virtual Roundtable

Holiday shopping goes conversational with AI-powered messaging

21st September 2021 | 11:30am - 1:00pm EST
How can you leverage AI-powered messaging to drive revenue, cut costs and boost customer satisfaction across the entire customer lifecycle?

A Meet the Boss roundtable brought to you by LivePerson

In the last year, retailers have had to show what they’re made of. From big box stores to mom-and-pop shops, brands across the globe built and enhanced their digital and contactless shopping capabilities with the health of their customers, employees, and businesses in mind. In the holiday season, these measures paid off—digital holiday shopping records were shattered with more than $1T in sales in the US alone.

As we approach the 2021 holiday shopping season, consumers have higher expectations than ever before in terms of convenience, personalization, and respect of their data. Winners of the season will be those whose digital and in-person experiences exceed this criteria, and Conversational AI is just the tool to get there. By leveraging first-party intent data, purpose-built bots, powerful recommendation integrations, and tools like video and QR codes that bridge offline and online, Conversational AI empowers brands to connect with millions as personally as they would with one in the channels they use every day to talk to friends and family.

Join LivePerson and a select group of peers to learn how Conversational AI and messaging can increase conversion rates and average order value, improve customer satisfaction, and set your brand up for success this holiday season. Share your own experiences and best practice in this Meet the Boss roundtable.

Discussion Topics

How can we effectively drive revenue with Conversational AI?
How can we best bridge offline and online shopping experiences?
What is the best way to leverage personalization at scale?

Your Host

Thought Leader
Scott Starr Area Vice President of Retail, LivePerson
Scott Starr is an experienced Vice President Of Retail and recognized in the industry for driving… Find out more
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Previous Attendees

Fernando Machado
CMO,
Activision Blizzard
Jennifer Christie
CHRO,
Twitter
Naveed Tariq
Vice President, Corporate Strategy & Group Innovation Operations,
E.ON
John Pillar
CTO,
NatWest
Line De Decker
Chief Transformation Officer,
GSK

About LivePerson

LivePerson is a leading Conversational AI company creating digital experiences that are Curiously Human. Every person is unique, and our technology makes it possible for companies to treat their audiences that way at scale. Our customers, including leading brands like… Find out more
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