A Meet the Boss roundtable brought to you by LivePerson
In the last year, retailers have had to show what they’re made of. From big box stores to mom-and-pop shops, brands across the globe built and enhanced their digital and contactless shopping capabilities with the health of their customers, employees, and businesses in mind. In the holiday season, these measures paid off—digital holiday shopping records were shattered with more than $1T in sales in the US alone.
As we approach the 2021 holiday shopping season, consumers have higher expectations than ever before in terms of convenience, personalization, and respect of their data. Winners of the season will be those whose digital and in-person experiences exceed this criteria, and Conversational AI is just the tool to get there. By leveraging first-party intent data, purpose-built bots, powerful recommendation integrations, and tools like video and QR codes that bridge offline and online, Conversational AI empowers brands to connect with millions as personally as they would with one in the channels they use every day to talk to friends and family.
Join LivePerson and a select group of peers to learn how Conversational AI and messaging can increase conversion rates and average order value, improve customer satisfaction, and set your brand up for success this holiday season. Share your own experiences and best practice in this Meet the Boss roundtable.
Thought Leader Scott Starr is an experienced Vice President Of Retail and recognized in the industry for driving… Find out more
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