Technology - Virtual Roundtable

High touch in a no touch world

26th January 2021 | 11:00am - 12:30pm ET
Using mobile technology to delight customers, win loyalty and grow revenue in today’s contactless world.

A Meet the Boss roundtable brought to you by Stratix

The pandemic brought about a long-awaited paradigm shift in the brick-and-mortar retail experience. From social distancing requirements to the rapid growth of solutions like Buy Online Pickup In-Store (BOPIS), to demand for contactless transactions, the retail environment is overwhelmingly complex. Additionally, as retailers look to rebuild consumer confidence and loyalty, they need to create connections with customers in new ways.

The increased reliance on a vast number of devices and accessories which all must be configured and integrated with existing infrastructure is a heavy burden for IT teams, who are already stretched trying to accelerate services while providing end-user support.

So, how can you leverage innovative mobile solutions to deliver a ‘high touch’ shopper experience that rebuilds consumer confidence and loyalty? How can you gain enterprise-wide insight into your mobile environment and gather key analytics? And how can you reduce the workload on your teams and enable them to concentrate on higher value tasks?

Join Stratix and a select group of your industry peers as we explore how to integrate, implement and manage the right tools to deliver a seamless customer experience, identify new revenue streams and win loyalty.

Discussion Topics

Where would you put your organization on the adoption and implementation scale of a “mobile first” or “mobile only” business strategy continuum? And what barriers do you face in accelerating your transformation?
What are you doing to win customer loyalty? How are you creating intimate connections with customers, despite limiting physical interactions?
How does your organization handle the growing complexity from design, to rollout and management? And how are you managing the number of hardware vendors, operating systems and releases that comprise your overall mobile environment?

Your Host

Thought Leader
Tim Wren National Account Director, Stratix
Tim Wren is National Account Director and joined Stratix in 2006. Tim has over 28 years… Find out more

About Stratix

As the most experienced pure-play enterprise mobility specialist in the U.S., Stratix is dedicated to guaranteeing nonstop mobility. The company leverages over 35 years of expertise and experience to deliver end-to-end managed mobile service programs that accelerate and inspire business… Find out more
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How Roundtables Work

A Meet the Boss Digital Roundtable is an independently moderated, thought-leading conversation about hot business-related topics. Conducted using bespoke video conferencing technology, each Roundtable gives execs the opportunity to connect with a select group of like-minded leaders without the need… Find out more
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