Technology - Virtual Roundtable

Growing or building a D2C channel in a post COVID-19 world

19th August 2020 | 4:00pm BST
How are you taking a brand to market in a D2C/eCommerce channel, outsourcing fulfillment and driving revenues through stores in a post COVID-19 world using omnichannel techniques?

A successful omnichannel strategy creates happy customers who keep coming back for more, but it requires a seamless experience every step of the way. Your brand’s reputation depends on overcoming the strains on the store environment, delivering consistent customer experiences, and building the IT systems that support multichannel commerce.

COVID-19 has shown that changing shopping behaviors will require new and innovative forms of consumer engagement while solving supply chain disruption during and post pandemic. So, how are you getting closer to your consumer when building a D2C channel? How do you adapt your D2C channel to support multiple channels such as stores, B2B, and distributors/resellers? How can you involve marketplaces in a positive role in a successful D2C channel?

Join PFS and a select group of industry thought leaders as we discuss intelligent technologies to drive conversions, empower your brand and deliver outstanding customer experiences.

Discussion Topics

How are you addressing the challenges of getting closer to your consumer when building a D2C channel?
How are you getting a D2C channel to support existing channels such as stores, B2B and distributors/resellers?
How are you getting marketplaces to play a positive role in a successful D2C channel?

Your Host

Thought Leader
Zach Thomann EVP & PFS General Manager, PFS
Zach Thomann, Executive Vice President and PFS General Manager, is responsible for the direction and management… Find out more
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About PFS

PFS helps eCommerce businesses grow through differentiated brand experiences. A Global Commerce Operations Partner, PFS solutions span branded fulfillment services, high-touch customer care, intensive fraud management, and scalable omnichannel technologies. We offer multiple products supporting alternative fulfillment methods including automated… Find out more
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