A Meet the Boss roundtable brought to you by Verizon

The role of the contact center within financial services has evolved significantly in recent years. From supplementing basic support from brick-and-mortar branches, to supporting customer needs outside working hours and, more recently, offering human interaction to build and maintain relationships where customers cannot enter branches at all.

There’s no mistaking financial services has lagged behind in transforming their contact centers. Yet not without good reason, with their specialized needs such as elevated customer data privacy and regulatory concerns presenting very real challenges. Now, the industry is seeking more innovative ways to meet raised customer expectations and bridge the gap between sales and service.

Enter the cloud contact center. Offering enhanced self-service opportunities, a seamless omni-channel experience and open APIs to add new functionality easily, cloud-based contact centers are future-proofing the world of customer service.

Join Verizon and a select group of industry peers to discuss the benefits of moving from an on-premise environment to a cloud contact center or how to enhance your experience on your journey.