Business continuity is weighing heavy on company leaders, especially Chief Customer Officers of contact centers. Agents are bogged down by tedious systems and repetitive tasks. Increasing demand and manually working through various systems contributes to longer wait times and multiple hand-offs. Not only are the tasks repetitive for the agent, the conversations are repetitive for the customer as well.
As customer service demand grows, agent capacity will need to scale along with it. The management of customer data across various systems require a faster, seamless approach as the contact center drives the customer to resolution. By developing a digital workforce, the human, robotic, cognitive, and analytic capabilities are combined to enhance customer experiences, automate repetitive tasks and increase efficiency across the board. So, how do you get there?
Join Automation Anywhere and a select group of your peers as we discover how intelligent automation offers much needed support to drive business continuity, solve capacity planning problems and meet success metrics that ultimately leads to happier agents and customers.