Technology - Virtual Roundtable

Future proof your contact center with intelligent automation

5th November 2020 | 1:00pm EST
How are you leveraging a digital workforce that creates frictionless customer experiences at your call center?

Business continuity is weighing heavy on company leaders, especially Chief Customer Officers of contact centers.  Agents are bogged down by tedious systems and repetitive tasks. Increasing demand and manually working through various systems contributes to longer wait times and multiple hand-offs. Not only are the tasks repetitive for the agent, the conversations are repetitive for the customer as well.

As customer service demand grows, agent capacity will need to scale along with it. The management of customer data across various systems require a faster, seamless approach as the contact center drives the customer to resolution. By developing a digital workforce, the human, robotic, cognitive, and analytic capabilities are combined to enhance customer experiences, automate repetitive tasks and increase efficiency across the board. So, how do you get there?

Join Automation Anywhere and a select group of your peers as we discover how intelligent automation offers much needed support to drive business continuity, solve capacity planning problems and meet success metrics that ultimately leads to happier agents and customers.

Discussion Topics

How are you optimizing processes and reducing costs at your call center?
How are you leveraging intelligent automation to reduce manual tasks at your call centers?
How is your call center proactively supporting customers that lead to frictionless experiences?

Your Host

Thought Leader
Stephen DeWitt Chief Strategy Officer, Automation Anywhere
Stephen is Chief Strategy Officer at Automation Anywhere, a global leader in Robotic Process Automation (RPA).… Find out more

About Automation Anywhere

Automation Anywhere empowers people by freeing them from repetitive, manual tasks, and making end-to-end business processes more efficient and productive. We have built the world’s most advanced digital workforce platform, which combines robotic process automation (RPA), artificial intelligence, machine learning… Find out more
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