A Meet the Boss roundtable brought to you by LivePerson & Tech Mahindra
Customer service as we once knew has evolved. Retailers have been forced to rapidly accelerate their digital transformation initiatives to keep up with consumer demand and the pace of change.
Any inefficiencies, particularly in the contact centre, came under increasing scrutiny, and brands had to re-evaluate how they managed call volumes and created a seamless customer journey.
It’s becoming clear how much opportunity the call centre can offer when the likes of automation, messaging and natural language processing are applied, with reduced overheads and increased service capacity being just some of the benefits.
So, how can we make customer experience a cornerstone of our transformation strategy? How can we build resilient solutions fit for the post-pandemic world? And how can we offer personalized communications that drive engagement, increase average order value and ultimately improve digital conversions?
Join LivePerson, Tech Mahindra and a select group of industry peers to discuss your own customer experience challenges and explore tech solutions that can propel your offering into the future.