Digital - Virtual Roundtable

Digital transformation using conversational commerce

6th October 2021 | 12:30pm - 2:00pm EST
How conversational commerce is changing digital transformation

A Meet the Boss roundtable brought to you by LivePerson & Tech Mahindra

Customer service as we once knew has evolved. Retailers have been forced to rapidly accelerate their digital transformation initiatives to keep up with consumer demand and the pace of change.

Any inefficiencies, particularly in the contact centre, came under increasing scrutiny, and brands had to re-evaluate how they managed call volumes and created a seamless customer journey.

It’s becoming clear how much opportunity the call centre can offer when the likes of automation, messaging and natural language processing are applied, with reduced overheads and increased service capacity being just some of the benefits.

So, how can we make customer experience a cornerstone of our transformation strategy? How can we build resilient solutions fit for the post-pandemic world? And how can we offer personalized communications that drive engagement, increase average order value and ultimately improve digital conversions?

Join LivePerson, Tech Mahindra and a select group of industry peers to discuss your own customer experience challenges and explore tech solutions that can propel your offering into the future.

Discussion Topics

How are you driving higher conversions through personalization at scale, and meeting customers in their native messaging channels?
How are you managing large incoming call volumes without sacrificing on customer experience?
How are you capturing first party data and building customer profiles based on customer intents? What are the obstacles here?

Your Hosts

Thought Leader
Sreejit Ankarath Head Americas - Business Consulting, Transformation & Global Alliances, Tech Mahindra
Sreejit has global experience of over two decades specializing in incubating new business/ start-up operations, business… Find out more
Thought Leader
Ryan Saunders Strategic Account Director for Global Partners, LivePerson
Ryan Saunders serves as a Strategic Account Director for Global Partners at LivePerson where he leads… Find out more
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Previous Attendees

Fernando Machado
CMO,
Activision Blizzard
Jennifer Christie
CHRO,
Twitter
Naveed Tariq
Vice President, Corporate Strategy & Group Innovation Operations,
E.ON
John Pillar
CTO,
NatWest
Line De Decker
Chief Transformation Officer,
GSK

About LivePerson and Tech Mahindra

LivePerson makes life easier for people and brands everywhere through trusted conversational AI. Our 18,000 customers, including leading brands like HSBC, Orange, GM Financial, and The Home Depot, use our conversational solutions to orchestrate humans and AI, at scale, and… Find out more

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