Digital - Virtual Roundtable

Designing your Digital First CX STRATEGY

26th August 2021 | 1:00pm - 2:30pm EST
How are you adapting to evolving workforce trends and enabling your contact center agents to boost productivity and customer satisfaction?

Juggling competing priorities, infrastructure and technology, and staffing issues can prevent you from reaching your digital transformation and customer experience (CX) goals. With customers demanding satisfying experiences, and with remote agents becoming the norm, how are you moving beyond the traditional call center?

Advances in AI have made it possible for machines to do many things that humans simply can’t, but superior customer experiences will always require people to be part of the process – whether an agent is the preferred starting point or a customer is transferred to one when automation gets struck. Combining artificial intelligence and human intelligence enables you to play to the strengths of each, ultimately controlling costs and making interactions better.

Join experts from [24], along with a select group your peers as we discuss enhancing agent interactions and improving customer experiences by bringing together the best of AI-powered automation, machine learning, and human intelligence.

Discussion Topics

What are some of the challenges you are having with agent productivity in a work from home environment?
How are you enabling your agents to boost productivity and customer satisfaction?
How are you building an effective data driven customer experience strategy to yield stronger ROI from revenue growth to cost reduction?

Your Host

Thought Leader
Dan Reed Chief Customer Evangelist, [24]
Dan Reed, Chief Customer Evangelist, is responsible for cultivating and enriching [24]’s customer relationships at the… Find out more
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About [24]

[24] is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, [24]’s technology helps companies create a personalized, predictive and effortless customer experience across all channels. The world’s largest and most recognizable… Find out more
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