Juggling competing priorities, infrastructure and technology, and staffing issues can prevent you from reaching your digital transformation and customer experience (CX) goals. With customers demanding satisfying experiences, and with remote agents becoming the norm, how are you moving beyond the traditional call center?
Advances in AI have made it possible for machines to do many things that humans simply can’t, but superior customer experiences will always require people to be part of the process – whether an agent is the preferred starting point or a customer is transferred to one when automation gets struck. Combining artificial intelligence and human intelligence enables you to play to the strengths of each, ultimately controlling costs and making interactions better.
Join experts from 7.ai, along with a select group your peers as we discuss enhancing agent interactions and improving customer experiences by bringing together the best of AI-powered automation, machine learning, and human intelligence.