It’s becoming increasingly clear that remote working is here to stay. However, as we settle into this new way of operating, issues around whether employees have the right tools to support them continue to arise.
For IT leaders, who are under constant pressure to innovate, maximise ROI and deliver business continuity, getting visibility into the true employee experience is another challenge to add to the list.
This is made even more difficult by the fact that 45% of technology problems are never reported by users, leaving IT on the back foot when it comes to streamlining the digital workplace. On the flip side, IT faces challenges in engaging with its users and, without sentiment feedback, they’re unable to drive meaningful change.
The workplace of the future can overcome these barriers with employee-centric IT, which delivers personalised services based on employee work styles. It allows you to gain real-time insights into each employee across devices, no matter their location. And it allows visibility of unreported issues, providing insights into what employees really need to work remotely.
Join Nexthink and a select group of industry thought leaders to explore the power of a digital employee experience centre of excellence. Throughout the roundtable discussion, attendees will discuss how to improve the employee experience, ways to leverage AI and to drive meaningful and continuous improvement.