Finance - Virtual Roundtable

Customer Experience in Financial Services: Learning from the Competition

24th November 2021 | 11:00am - 12:30pm AEDT
What can traditional banks, Fintechs and digital natives take from each other?

A Meet the Boss roundtable brought to you by EPAM

The pace of innovation required to meet increased customer demand is in direct opposition to stricter regulations and increased risk due to hybrid working. In addition to this, the competitive landscape in financial services is becoming even more complex, with digital natives now acquiring banking licenses, leveraging their agile nature to adapt quicker and offer a more dynamic and end-to-end range of services that cater to their customers’ lifestyles.

Identifying new operating models, organisational structures and value networks inside your business are imperatives, as are customer-centric approaches and agile product methodologies.

So, with financial services being relegated to a utility, how can you survive this shifting tide and fully adapt, meet your customers when and where they need you most and surface your products and services at the point of consumption?

Join EPAM and a select group of industry peers from traditional banking, FinTech and digital native institutions to discuss your collective challenges and latest successes in acquiring new customers and building loyalty and better engagement with those you already have.

Discussion Topics

What are the most significant threats or opportunities to your current business model
Which methods do you find most effective at bringing the voice of the customer into your experiences and offering a human-centric approach?
How has your digital strategy (as well as physical spaces if applicable) changed in the times of COVID? Do you see increased opportunity to re-think the cross-over between these different channels?

Your Hosts

Thought Leader
Panos Archondakis Senior Director, Banking and Wealth Management , EPAM Systems
Panos Archondakis is responsible for shaping and developing EPAM’s strategy for Banking and Wealth Management, tailoring… Find out more
Thought Leader
Mike Jessick Head of Digital, Experience Consulting & Design, EPAM Systems
Innovation, CX & digital business strategy leader with over 17 years of experience in digital agencies… Find out more

Previous Attendees

Fernando Machado
Activision Blizzard
Jennifer Christie
Naveed Tariq
Vice President, Corporate Strategy & Group Innovation Operations,
John Pillar
Line De Decker
Chief Transformation Officer,

About EPAM Systems

Since 1993, EPAM Systems, Inc. (NYSE: EPAM) has leveraged its software engineering expertise to become a leading global product development, digital platform engineering, and top digital and product design agency. Through its ‘Engineering DNA’ and innovative strategy, consulting, and design… Find out more
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How Roundtables Work

A Meet the Boss Digital Roundtable is an independently moderated, thought-leading conversation about hot business-related topics. Conducted using bespoke video conferencing technology, each Roundtable gives execs the opportunity to connect with a select group of like-minded leaders without the need… Find out more
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