Digital banking is experiencing explosive growth, with 73% of British consumers banking online last year (Statista 2019). It’s clear the population is embracing digital innovation, therefore transformation is vital if financial service organisations are able to meet their customers’ needs.
We know that digital-only banks are expected to triple in size over the coming year (Forrester 2019) and today’s customers want to be able to consume services on demand, on their platform of choice. Not only this, but each interaction with the bank, on whatever device or medium, must be seamless and consistent with the last.
In the digital age, this means more than creating a new app. Legacy financial services must have an omni-channel, customer experience-focused digital strategy if they’re to compete with challenger brands.
So, how can you create a frictionless customer journey through digital transformation? How can you expand your digital offering to include mobile, social and digital ecosystem open banking? And how can you power your applications with advanced analytical tools to offer next generation personalisation?
Join NETinfo and an intimate group of banking, insurance and financial services leaders to discuss strategies to satisfy the digital banking needs of today’s tech-savvy consumer.
Welcome Drinks Reception
Introduction from Master of Ceremonies
Three-course dinner complemented with table discussion points
Wrap up and closing remarks