Digital - Virtual Roundtable

Create a streamlined digital experience that makes healthcare more accessible through Conversational AI

27th October 2021 | 12:00pm - 1:30pm EST
How are you making it easier for patients to ask questions and make decisions in the messaging channels they use everyday?

A Meet the Boss roundtable brought to you by LivePerson

Healthcare is a more universal focus than ever before, and with that necessity —and scrutiny —comes a demand for change, especially in the US. Topping out at nearly $4 trillion and 18% of GDP, the United States spends nearly twice as much on healthcare as other developed nations, and our healthcare outcomes aren’t better.

Some healthcare providers have heeded the call for change and are now leading the pack in creating streamlined member experiences that make healthcare more accessible and easier to understand for members, while reducing operational costs for the business. They’ve done this through their implementation of Conversational AI.

Instead of relying on healthcare portals with notoriously difficult-to-navigate UI or 1-800 numbers with long wait times, these providers leverage Conversational AI to incorporate modern modalities like messaging and automation into everyday care. With tools like IVR deflection to messaging, customers now get the support they need in channels they understand —without spending hours on hold or feeling anxious about not knowing the right questions to ask.

Join LivePerson and a select group of your industry peers as we discuss your AI powered command center to connect and converse with consumers where they already are.

Discussion Topics

How would you rate your current patient engagement journey?
What’s the top challenge in achieving your digital patient experience goals?
How are you building patient loyalty and reducing costs?
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Previous Attendees

Fernando Machado
CMO,
Activision Blizzard
Jennifer Christie
CHRO,
Twitter
Naveed Tariq
Vice President, Corporate Strategy & Group Innovation Operations,
E.ON
John Pillar
CTO,
NatWest
Line De Decker
Chief Transformation Officer,
GSK

About LivePerson

LivePerson makes life easier for people and brands everywhere through trusted conversational AI. Our 18,000 customers, including leading brands like HSBC, Orange, GM Financial, and The Home Depot, use our conversational solutions to orchestrate humans and AI, at scale, and… Find out more
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