A Meet the Boss roundtable brought to you by LivePerson
Healthcare is a more universal focus than ever before, and with that necessity —and scrutiny —comes a demand for change, especially in the US. Topping out at nearly $4 trillion and 18% of GDP, the United States spends nearly twice as much on healthcare as other developed nations, and our healthcare outcomes aren’t better.
Some healthcare providers have heeded the call for change and are now leading the pack in creating streamlined member experiences that make healthcare more accessible and easier to understand for members, while reducing operational costs for the business. They’ve done this through their implementation of Conversational AI.
Instead of relying on healthcare portals with notoriously difficult-to-navigate UI or 1-800 numbers with long wait times, these providers leverage Conversational AI to incorporate modern modalities like messaging and automation into everyday care. With tools like IVR deflection to messaging, customers now get the support they need in channels they understand —without spending hours on hold or feeling anxious about not knowing the right questions to ask.
Join LivePerson and a select group of your industry peers as we discuss your AI powered command center to connect and converse with consumers where they already are.