A Meet the Boss virtual roundtable in partnership with LivePerson
The past year has redefined how consumers interact with the brands in their lives, and that extends to financial services. From job loss and financial hardships to unprecedented opportunities to refinance assets – people really needed their financial services institutions to show up for them. For those that fell short, you can bet consumers took note. A survey from Foresight Research saw a 100% increase in consumers reporting that they are “extremely” or “very likely” to switch banks compared to pre-pandemic.
Conversational AI and messaging can allow banks to connect with consumers on an individual level, leveraging first-party intent data and authenticated messaging to provide personalized support based on their history and in the moments that matter. Through a combination of bot and human support, banks can maintain these relationships consistently across web and mobile apps, increasing revenue, retention, and customer satisfaction.
Join LivePerson and a small group of peers to learn how conversational AI can build trust and affinity with your customers, fostering individual relationships while reducing labor costs.