Technology - Virtual Roundtable

Building for better customer connections in the new normal. Continued customer loyalty through diverse channels and great experiences

8th October 2020 | 10:00am BST
How are you staying agile in the new normal and transforming into a digital-first organisation that uses real-time data to personalise the customer experience?

Customer excellence in the new normal

Buyer behaviour in the new normal is changing. Consumers are demanding unique, seamless and personalised customer experiences in-store, online, and in real-time. Delivering personalised customer experiences at scale requires business resiliency yet, offers an unprecedented opportunity to embrace digital transformation. How are you meeting and exceeding customer expectations on every step of the journey?

When tailoring communications to meet any customers’ needs on any channel, it’s essential to give your team visibility into the crucial data they need to make informed, real-time decisions. Emerging technologies are providing a customer experience platform that automates manual tasks and fights fraud, freeing up your teams to focus on analysis and engagement. It also allows you to measure call center performance – ensuring you’re serving your customers expeditiously. So, how do you get there?

Join Twilio and a select group of your industry peers as we discuss enhancing your customer communications on a single platform that is safe and secure, enabling your teams to deliver exceptional customer experiences every time on every channel.

Discussion Topics

How are you delivering personalised customer experiences at scale?
How are you tailoring communications to meet any customers' needs at every step of their journey?
How are you protecting customer accounts while fighting fraud?

Your Host

Thought Leader
Simon Shaw Enterprise Team Lead, Twilio
Simon has 25 years of experience in technology and professional services businesses, and has for the… Find out more
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About Twilio

Twilio is a cloud communications platform as a service company headquartered in San Francisco, California with EMEA regional offices in London, Dublin, Paris and Berlin. Twilio allows software developers to programmatically make and receive phone calls, send and receive text… Find out more
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A Meet the Boss Digital Roundtable is an independently moderated, thought-leading conversation about hot business-related topics. Conducted using bespoke video conferencing technology, each Roundtable gives execs the opportunity to connect with a select group of like-minded leaders without the need… Find out more
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