Join other senior thought leaders on this webinar discussion as we dedicate 60 minutes to answering one of the most valuable questions in business today…

The COVID-19 outbreak has had a very immediate impact on the economy, with banks feeling the strain to support businesses, their customers and their staff. The pandemic presents a variety of issues:

• Interaction with customers is now wholly reliant on digital or remote channels, meaning banks are forced to build new experiences so individuals and businesses and manage their finances
• Where businesses require unprecedented further borrowing, or to delay repayments, there’s an increased risk for the lender
• Gaps in digital transformation programmes are unveiled and need rapid solutions, as geographically distributed customers and workforces demand a robust IT infrastructure
• Any steps taken now must allow for a very different future which takes into account what ‘The New Workplace’ looks like, and how it can adequately support clients

Join Microsoft and a group of banking thought leaders for this webinar exploring how to make your branch fit for a post-COVID-19 world. You’ll hear from Microsoft experts on the changing customer landscape, how to manage lending requests and deliver an experience that accelerates growth and improved client relationships.

For additional insight, please check out this Microsoft blog post by Tom Depew, Principal Technical Specialist, Dynamics 365, about “Customer intimacy at a distance”.