Technology - webinar Roundtable

Bank transformation in a post-COVID-19 world

9th June 2020 | 2:00pm - 3:30pm EST | 1 hour and 30 minutes
In Partnership
How can you build flexible and customized experiences to support clients and staff in a crisis?

Join other senior thought leaders on this webinar discussion as we dedicate 60 minutes to answering one of the most valuable questions in business today…

The COVID-19 outbreak has had a very immediate impact on the economy, with banks feeling the strain to support businesses, their customers and their staff. The pandemic presents a variety of issues:

  • Interaction with customers is now wholly reliant on digital or remote channels, meaning banks are forced to build new experiences so individuals and businesses and manage their finances
  • Where businesses require unprecedented further borrowing, or to delay repayments, there’s an increased risk for the lender
  • Gaps in digital transformation programmes are unveiled and need rapid solutions, as geographically distributed customers and workforces demand a robust IT infrastructure
  • Any steps taken now must allow for a very different future which takes into account what ‘The New Workplace’ looks like, and how it can adequately support clients

Join Microsoft and a group of banking thought leaders for this webinar exploring how to make your branch fit for a post-COVID-19 world. You’ll hear from Microsoft experts on the changing customer landscape, how to manage lending requests and deliver an experience that accelerates growth and improved client relationships.

For additional insight, please check out this Microsoft blog post by Tom Depew, Principal Technical Specialist, Dynamics 365, about “Customer intimacy at a distance”.

Discussion Topics

How has customer interaction changed with COVID-19?
What changes in lending practices must be made as a result of COVID-19?
Why and how has COVID-19 necessitated infrastructure and program changes?

Your Host

Thought Leader
Bill Borden Corporate VP, Worldwide Financial Services, Microsoft
Bill Borden is the corporate vice president of Financial Services at Microsoft. As the head of… Find out more

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