Bank transformation in a post-COVID-19 world

Join other senior thought leaders on this webinar discussion as we dedicate 60 minutes to answering one of the most valuable questions in business today…

The COVID-19 outbreak has had a very immediate impact on the economy, with banks feeling the strain to support businesses, their customers and their staff. The pandemic presents a variety of issues:

• Interaction with customers is now wholly reliant on digital or remote channels, meaning banks are forced to build new experiences so individuals and businesses and manage their finances
• Where businesses require unprecedented further borrowing, or to delay repayments, there’s an increased risk for the lender
• Gaps in digital transformation programmes are unveiled and need rapid solutions, as geographically distributed customers and workforces demand a robust IT infrastructure
• Any steps taken now must allow for a very different future which takes into account what ‘The New Workplace’ looks like, and how it can adequately support clients

Join Microsoft and a group of banking thought leaders for this webinar exploring how to make your branch fit for a post-COVID-19 world. You’ll hear from Microsoft experts on the changing customer landscape, how to manage lending requests and deliver an experience that accelerates growth and improved client relationships.