Digital adoption has seen more growth in the last 2 years than in the previous 10, with customers rapidly turning to digital channels out of both necessity and convenience.
During this Virtual Showcase hosted by LivePerson, participants will have the opportunity to hear from APAC thought leaders and subject matter experts in Customer Experience.
As we embrace the disrupted new world, we’ll explore the journeys, predictions, trends and insights in Customer Experience for 2022 and beyond. What have we learned from the past two years in the midst of a global pandemic that will take us into the future? What challenges will companies continue to face and how can leaders in CX, marketing, digital, ecommerce and customer service get better prepared? How will consumer demand and global policy changes continue to drive change?
Keynote sessions will include an Australian leading telco, Optus, and a deep dive into the findings of Deloitte’s 2021 Global Contact Centre Survey.
You and your fellow industry professionals will also be privy to an intimate fireside chat with two leading brands – Spark New Zealand and Sky Cable – who will share their CX journeys, and detail how their organisations have digitally transformed their tech stack in the process.
We’ll also delve into innovations in Conversational care and commerce, and how people and technology are driving competitive advantage and business growth in the new world.
Thought LeaderIan heads up the APAC sales and customer success organization at LivePerson and has joined to… Find out more
Thought LeaderClinton Alver is passionate about creating inspiring customer experiences. Having worked to drive conversational care and… Find out more
Thought LeaderKevin has held several high-profile leadership roles in strategy, consulting, marketing, digital, IT and customer experience… Find out more
What Digital Transformation meant to an Australian Top Telco – Optus
From Cost Centre to Experience Hub: The 2021 Global Contact Centre Survey
Fireside Chat: The CX journeys, successes and learnings of SparkNZ and SkyCable
Staying Competitive in a Digital-first world
Interactive Panel Q&A