A Meet the Boss roundtable brought to you by LivePerson

Digital adoption has seen more growth in the last 18 months than in the past 10 years, with consumers rapidly turning to digital channels out of both necessity and convenience.

Many brands have adapted to the sharp shift in consumer demand to meet their customers where they are, on their terms, in the moments that matter. While many businesses have rapidly transformed their digital capabilities, customers still crave the same meaningful brand interactions, support, recommendations and assistance they would get from face-to-face and voice interactions.

Rich, convenient messaging channels like WhatsApp, Line, Apple Business Chat, Instagram and Facebook Messenger facilitate that connection, while Conversational AI enables scale, with real intent understanding at the heart. To unlock the potential of these tools, businesses must have a conversational strategy that creates a continuous connection across the entire customer lifecycle.

So, how can you have more convenient and meaningful conversations with your customers? How can customer care agents feel more fulfilled and engaged?

Join LivePerson and a select group of your peers to explore your challenges and how world leading brands are scaling their messaging, AI and automation capabilities to build seamless, hyper-personalised connections with their consumers.