Technology - Virtual Roundtable

AI-Powered messaging: Preparing for travel’s comeback in the age of conversation

10th June 2021 | 3:00pm - 4:30pm BST
How to manage unpredictable surge in sales and service demands, boost revenue and drive customer satisfaction with Conversational AI and messaging?

Travel is back! Many countries across the globe are starting to see glimpses of normalcy and, with that, a lot of pent up consumer desire to travel. While this is good news for travel brands, growing consumer confidence and demand for travel means contact volumes – both sales and service – are set to surge. And the stakes are higher than ever. Travel brands – many of which are still vulnerable with reduced staff capacity – must take action now to prepare for the coming contact volume and, in parallel, seize this opportunity to innovate the customer experience.

Enter: Conversational AI and messaging.

Join LivePerson and your peers as we discuss how the world’s leading brands are leveraging rich, convenient messaging channels, coupled with intelligent automation, to grow revenue, reduce operating costs, and drive customer satisfaction in the long-awaited return to travel. Hear how AI-powered messaging can help travel brands overcome limitations of reduced staff capacity and unpredictable demand to seamlessly manage fluctuations in contact volume – from pandemic-related intents like redeeming vouchers, to upgrades, special promotions, and more.

Discussion Topics

Shifting consumer preferences: How have you pivoted to meet growing consumer preferences towards digital channels? Are you leveraging mobile messaging?
Intent-driven strategy: How are you currently handling your biggest inbound contact drivers, and preparing for unpredictable contact surges in the nearby future? Does AI and automation fit into this strategy?
Digital adoption: How are you promoting customer adoption of messaging channels? What is working particularly well?
Planning for transformation: Where are you seeing the biggest opportunities for messaging and automation in your business? What are common challenges, or advice can you share, for brands looking to implement a successful conversational experience?

Your Host

Thought Leader
Nick Chaillier Client Partner, LivePerson
Nick Chaillier serves as Strategic Client Partner at LivePerson, the Conversational AI leader. An experienced leader,… Find out more
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John Pillar
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About LivePerson

LivePerson makes life easier for people and brands everywhere through trusted conversational AI. Our 18,000 customers, including leading brands like HSBC, Orange, GM Financial, and The Home Depot, use our conversational solutions to orchestrate humans and AI, at scale, and… Find out more
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