Customer experience is king, and brands are battling to meet consumers’ heightened expectations. They want deeper, more meaningful transactions at every stage of their online shopping journey. From multiple delivery options at checkout, including next day and buy online and pick up in store, to returns in post-purchase, it’s critical that retailers provide an exceptional experience throughout their customers’ journey.
We know experience drives sales, and the delivery process is no exception. According to MetaPack:
– 58% choose a retailer who provides more delivery options
– 81% choose a retailer with an easier returns process
And, as borderless shopping grows, organizations are faced with an increasingly urgent need to remove points of friction from the international ecommerce shopping experience.
Meeting the mark requires a strategic approach to delivery to increase conversions and customer loyalty, and this goes for ecommerce, marketing and logistics departments.
So, how can you adopt a cross-channel shopping experience to help successfully expand into new markets and increase customer reach? How can you harness the power of data to offer a personalized service?
Join MetaPack and a select group of ecommerce, marketing and logistics industry experts to discuss how to streamline your delivery systems to make customer experience your competitive advantage.
Welcome Reception & Drinks
Introduction from Master of Ceremonies
Three-course dinner complemented with table discussion points
Wrap up from table champions and closing remarks from host