Marketing - Live event

A strategy that delivers: how to build customer loyalty and expand into global markets

16th April 2020 | 6:00pm EST | Morton’s, The Steakhouse (World Trade Center), New York
A Meet the Boss Live event in association with MetaPack

Customer experience is king, and brands are battling to meet consumers’ heightened expectations. They want deeper, more meaningful transactions at every stage of their online shopping journey. From multiple delivery options at checkout, including next day and buy online and pick up in store, to returns in post-purchase, it’s critical that retailers provide an exceptional experience throughout their customers’ journey.

We know experience drives sales, and the delivery process is no exception. According to MetaPack:

– 58% choose a retailer who provides more delivery options
– 81% choose a retailer with an easier returns process

And, as borderless shopping grows, organizations are faced with an increasingly urgent need to remove points of friction from the international ecommerce shopping experience.

Meeting the mark requires a strategic approach to delivery to increase conversions and customer loyalty, and this goes for ecommerce, marketing and logistics departments.
So, how can you adopt a cross-channel shopping experience to help successfully expand into new markets and increase customer reach? How can you harness the power of data to offer a personalized service?

Join MetaPack and a select group of ecommerce, marketing and logistics industry experts to discuss how to streamline your delivery systems to make customer experience your competitive advantage.

Discussion Topics

How are you leveraging digital channels to transform, and potentially expand, your delivery service?
How can you build long-term customer loyalty through your ecommerce experience?
Can an efficient post-purchase experience help expand customer reach?

Event Agenda

  1. 6:00pm - 6:30pm

     Welcome Reception & Drinks

  2. 6:30pm - 6:40pm

    Introduction from Master of Ceremonies

  3. 6:40pm - 7:00pm

    Keynote speaker

  4. 7:00pm - 9:00pm

    Three-course dinner complemented with table discussion points

  5. 9:00pm - 9:30pm

    Wrap up from table champions and closing remarks from host

Morton’s, The Steakhouse (World Trade Center), New York
16th April 2020
6:00pm EST

About MetaPack

Metapack is the leading provider of eCommerce delivery management technology to enterprise retailers and brands. Our platform integrates over 470 carriers and 5,500 delivery services such as Next Day, Click and Collect, Locker Boxes, and International Delivery – ensuring that… Find out more
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